Return & Exchange

1. Contact Us First: Before returning or exchanging items, please Contact Hippie-Craftvia Email: service@Hippie-Craft.com.

Unauthorized returns will not be accepted.

 

2. Merchandise Condition: To be eligible for return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. The customer is responsible for paying shipping costs in cases not related to our error.

 

3. Damages and Issues: If you discover that an item is defective or damaged after receiving your order, or you receive the wrong item, please contact us immediately and send a clear picture or video highlighting the problem so we can evaluate the problem and correct it.

 

4. Return Time Limit: The time frame for return & exchange must not exceed 30 days from when the original order was received. NOTE: Please do not send returns to the address on the package. This is not our return address and will affect your return processing.

 

5. Use a Shipping Method with Tracking Information: When returning or exchanging items, customers must use a shipping method with tracking information. Returns or exchanges without tracking will NOT be processed.

 

6. Promotional Gifts also Need to be Returned: To return an item, any promotional gifts received must be included with the returned item. Otherwise, the retail value of the promotional gift will be deducted from the refund.

 

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

 

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Products that cannot be refunded/exchanged:

 

Customized embroidery products (Text/Picture).

Since embroidery is a customized product, once sold, returns, exchanges and refunds are not accepted.

It is recommended that you carefully choose the appropriate size and pictures, and communicate with us in time to avoid subsequent after-sales problems.

 

Refunds & Processing

1. We aim to process refunds or exchanges within 2-5 business days of receiving the returned package.
2. Refunds will be credited back to your original payment account and cannot be refunded to other cards or other payment methods.
3. Standard shipping charges before discounts will apply and are non-refundable. Although you may receive free or discounted shipping, we do pay the original shipping fee for each order. Therefore, we do not refund the original shipping charges.

NOTE: When you receive an incorrect or damaged item, Hippie-Craft will refund you the $10 return shipping fee."

 

Note:

 

*Custom-order or personalised items do not have a right to 15 days return.

 

*WR: Washed T-shirts may vary in color due to pickling. Actual color may differ from image. Please order cautiously

Return Address
Address: 25-2-2, East of Shunyifang Avenue, Nancun Town, Panyu District, Guangzhou City, Guangdong Province, China.

Note: If you need to return and refund, please make sure to contact our customer service first. We need to confirm the specific reason and whether the request meet our return policy. If the policies meet, our staff will add your information in our system. In order to help you complete the process more efficiently, please do not return the items directly to the return address provided. Otherwise your request will not be effective and we are not responsible for it. Thank you for your understanding and cooperation.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Order Cancellation

 

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. We will NOT accept order cancellation request if the order shave already been shipped.

 

Package Lost

When the post office confirms delivery but the customer claims not to have received it, please contact our customer service team promptly and provide clear proof of loss, and we will resend the package to you.

 

Unauthorized Approved Return Cases

If the return or exchange service request does not comply with our regulations or the product is not a Hippie-Craft product, Hippie-Craft will not accept the returned product. In this case, the original merchandise will be returned,

 

Your satisfaction is our top priority and we will do whatever we can to help you.

If you have any questions or need help, please feel free to contact us via service@HippieCraft.com.